Program & Emergency Management

    Areas of expertise include: Economic and Housing Assistance, Public/Individual Assistance, Emergency Management and FEMA Validations, Disaster and Economic Recovery, and Economic Development/Small Business Technical Assistance.

    Program Design & Compliance

    Regulatory Compliance

    Individual Assistance & Business Assistance Program Management

    Operating Community Intake Centers

    Managing Community Outreach Both Remote (e.g., digital, television, radio) & In Person

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    Risk Management

    Case Management/Application Support

    Application Review & Processing

    Funds Monitoring

    Managing and Conducting Eligibility Determinations for Public Funds Assistance

    Program Experience

    Program Highlights

    In the wake of the COVID-19 pandemic, Marcman Solutions was instrumental in supporting the State of Florida's implementation of the Homeowner Assistance Fund, a critical program aimed at preventing mortgage delinquencies, defaults, and foreclosures for struggling homeowners. Our team was pivotal in program design and plan drafting, ensuring compliance with U.S. Treasury requirements and securing federal approval for adjustments to the state's plan throughout its implementation. We then launched a comprehensive marketing and outreach campaign, engaging with communities across the state to raise awareness of the program and encourage eligible homeowners to apply. We staffed customer assistance centers, providing personalized support to homeowners throughout the application process. Our case management team diligently reviewed applications, determined eligibility, and conducted quality control checks to ensure the efficient distribution of funds. Through our efforts, along with other team partners, over $600 million in federal funds were disbursed to more than 28,000 Florida homeowners, providing crucial financial relief and promoting housing stability in the state.

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    Federal Funds Allocated

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    Florida Homeowners Aided

    Marcman Solutions successfully supported the management of the Emergency Rental Assistance program for the State of Alabama, another critical initiative to prevent evictions and promote housing stability during the pandemic. Our team provided comprehensive case management services, including eligibility determinations, application processing, and approval of payment disbursements. We also implemented robust quality assurance and control measures to ensure program integrity and compliance with federal guidelines. Our efforts helped thousands of Alabama residents remain in their homes during a time of unprecedented economic hardship.

    In collaboration with the State of Florida, Marcman Solutions is supporting the design and implementation of the State Small Business Credit Initiative (SSBCI), a program designed to provide capital to small businesses and spur economic growth. Our team assisted in developing the program's framework, drafting guidelines and procedures, and creating marketing materials to promote the program to financial institutions and businesses. Our expertise in program design and implementation helped to ensure that the SSBCI program was effectively launched and positioned for success. We worked closely with state officials to identify and address potential barriers to implementation, ensuring that the program was accessible to small businesses across the state. Additionally, we are providing ongoing technical assistance and training to program staff, helping to ensure that the program is administered efficiently and effectively while remaining in compliance with Federal program guidelines.

    The FSHCC (Florida State Hispanic Chamber of Commerce) is a statewide non-profit organization that promotes the economic growth and development of Hispanic entrepreneurs across the State of Florida. The FSHCC engaged Marcman Solutions as a program partner and manager to enhance and expand its "Capital Access" program that historically supported thousands of small businesses by connecting them with lenders. Marcman Solutions designed and developed a program to add technical assistance for small businesses, including business skills workshops (e.g., marketing, legal/compliance, and human resources), one-on-one mentoring, industry-specific training, expanded capital access resources, and business networking. The program was designed to be consistent with the requirements of the U.S. Small Business Administration's PRIME 24 grant guidelines. The program focuses on serving the needs of disadvantaged entrepreneurs, as specified by SBA guidelines.

    Disaster Recovery & Community Support

    Program Highlights

    In the aftermath of Hurricane Ian, Marcman Solutions rapidly mobilized and deployed over 100 personnel to support establishing and managing Disaster Recovery Centers throughout the impacted areas. These centers were critical hubs for providing disaster survivors with information, resources, and assistance. Our team worked tirelessly to staff the centers, manage operations, and coordinate with federal, state, and local agencies to ensure that disaster survivors had access to support they needed to rebuild their lives. This included providing information on housing assistance, FEMA benefits, and other resources available to those affected by the storm. We also facilitated community outreach to help residents navigate the recovery process and connect with essential services.
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    Marcman Solutions also played a vital role in supporting the State of Florida's efforts to provide individual and small business assistance to those impacted by Hurricane Ian. Our team rapidly deployed to affected areas, providing on-the-ground support to disaster survivors. We assisted individuals and businesses with applications for assistance, provided case management services to victims of the storm, and helped to connect them with essential resources, including Disaster Unemployment benefits and Disaster Supplemental Nutrition Assistance. Our rapid response and support were crucial in helping the affected communities begin the recovery process. We worked closely with local officials and community organizations to identify pressing needs and develop targeted solutions. Our team also provided technical assistance to businesses accessing available resources under Florida’s Emergency Bridge Loan Program, helping them get back on their feet and contribute to the region's economic recovery.
    Marcman Solutions supported a program to qualify individuals who lost income due to COVID for federal assistance. Our team interviewed and hired staff to start-up the program in various regions of Florida. We then trained first- and second-level field reviewers on the program software and program objectives. First-level reviewer responsibilities included supporting individuals with completing applications for assistance, eligibility determinations (reviewing applications to ensure the applicants met requirements set by federal guidelines), and developing application documentation. The second-level reviewer ensured all documentation met specified requirements and would pass additional reviews.

    Marcman Solutions supports a program for the validation of documentation for disaster recovery efforts. FDEM is the recipient of federal funds administered by FEMA. FDEM acts as the pass-through entity to help administer federal funding to Public Assistance applicants. Marcman Solutions is responsible for verification of costs incurred by applicants and that the requests for reimbursement are adequately supported and documented in accordance with rules that were appropriately supported and documented, and in accordance with regulations as outlined within Florida Statutes and 44 CFR and 2 CFR under the Robert T. Stafford Disaster Relief and Emergency Assistance Act.

    Contact Us

    3250 NE 1st Avenue, Unit 203

    Miami, FL 33137 (HQ)

    info@marcmansolutions.com

    300 W. Pensacola Street, Suite 215

    Tallahassee, FL 32301

    855-627-2626

    Contact Us

    3250 NE 1st Avenue, Unit 203

    Miami, FL 33137 (HQ)

    info@marcmansolutions.com

    300 W. Pensacola Street, Suite 215

    Tallahassee, FL 32301

    855-627-2626

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